Issue & Request Tracking

Issue tracking for the 21st century

Probably the simplest and best-looking issue-tracking you will find out there. With many power-ups to suit your workflow and needs.

Ora is the easiest way for technical teams to...

Delegate effectively

See availability and easily assign new issues to the right person so that they could be resolved faster.

Focus on the important issues first

Use custom labels to mark priority and add a due date so that everyone can easily spot an emergency and solve it faster.

Customize your workflow.

Customize your workflow by adding a pipeline like board view.

Customer service, dev teams, and experts use Ora for...

Support tickets

Pull in tickets from support systems and provide timely support.

Request management

Create custom workflows for different internal or external requests.

Bug Tracking

Track software issues and prepare fixes for your product or service.

Become champions

Top hacks for technical teams...

Collaborate on issues to resolve them faster.

Get a teammate or support agent attention with @mention, attach documents and have everything linked to the issue.

Automation

Automate new tickets creation with integrations

Use email to card, zendesk integration, zapier, or our Public API to create new tickets in Ora for your technical team.

Workloads

Balance workloads & eliminate burnout

On the timeline grouped by team member you can see how much each member has on it’s plate and plan accordingly.

Annotations

Context is king, understand the issue faster!

Comment on top of PDF, Video, and Image attachments to create actionable checklist items for the assignee of the task. No more guessing! Annotations help you tell exactly what you mean by pointing directly to a specific area at the attachment

Agenda

Enter flow state and start fixing.

Agenda is the unique place where you can see multiple projects and multiple people 's tasks mapped by the due date or schedule date so that you can focus on what’s next.

Time Management

Learn more about your team's time.

Do you know the time to resolve each issue/request, or a group?

Smart teams use time tracking and estimates on issues. Since cards in Ora have projects, task types, and labels this means you get a real good breakdown of how your team spends time.

Integrations
& Automations.

Built-in automations, integrations and the ability to connect to 5,000+ services using Zapier.

Beyond integration, connect your repo to Ora and see your commit timeline in the project, add time, reference, and close tasks with commit messages. Inspect each commit and even open detailed diffs.

Setup list action automation to Move, Assign, Label, change the State of the Task, and more without a single mouse click.

Link Ora projects to Slack channels to get the most up to date activity from Ora to Slack + Create tasks, close and track time on tasks directly from Slack

Connect Ora to more than 1,000 apps in Zapier to ease your workflow. Everything you can imagine is possible with Ora and Zapier

All tasks from Ora with deadlines will go to your calendar. Once dates are changed the changes will be reflected in both Ora and Goole Calendar

The Zendesk integration in Ora nd the Ora app in Zendesk will enable your support team to create tasks and link tickets without ever leaving Zendesk

Spend less time switching context

We are leaving in the age of distraction. We still use email, then a project management app, a chat app, a time tracking app, even one for annotations. All of these and more are constantly fighting for our attention and then we have very little time left for the things that matter.

For teams like yours Ora replaces:

Asana

Slack

Harvest

Loom

Free forever up to 10 members